Shipping & Returns ALL RETURNS MUST HAVE A RAN #(RETURN AUTHORIZATION NUMBER) CLEARLY WRITTEN ON THE OUTSIDE OF THE BOX OR THE PACKAGE WILL BE DENIED AT TIME OF DELIVERY. ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE PLUS SHIPPING AND HANDLING. IF THE MANAGEMENT AT HERP ENCLOSURES DETERMINES THE PRODUCT TO HAVE DAMAGE CAUSED BY HERP ENCLOSURES OR ITS EMPLOYEES OR IF THE SAID PRODUCT IS FOUND NOT TO BE WITHIN THE STANDARDS OF HERP ENCLOSURES WORKMANSHIP, THAN THE SAID PRODUCT WILL BE REPLACED WITH THE SAME MODEL # AND RESHIPPED BY GROUND TRANSPORTATION IN A TIMELY MANNER AT HERP ENCLOSURES COST. IF THE PRODUCT IS DETERMINED BY HERP ENCLOSURES MANAGEMENT NOT TO BE DEFECTIVE AND OR TO BE WITHIN THE STANDARDS OF QUALITY CONTROL OF HERP ENCLOSURES, THAN SAID PRODUCT WILL BE SHIPPED BACK AT THE CONSUMERS PREPAID COST. PLEASE INCLUDE A RETURN SHIPPING ADDRESS,PHONE NUMBER ACCESSIBLE MONDAY THRU FRIDAY FROM 9AM TO 5PM EST TIME,A BRIEF DESCRIPTION OF THE CLAIMED PROBLEM AND A COPY OF YOUR RECEIPT. PLEASE ADD APPROPRIATE SHIPPING INSURANCE TO THE SHIPMENT,AS HERP ENCLOSURES IS NOT LIABLE FOR BREAKEAGE OR LOSS CAUSED BY THE SHIPPER OR SHIPPING CONTRACTOR ( UPS,USPS,FEDERAL EXPRESS OR LIKE COMPANIES ).
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